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FAQFrequently Asked Questions About Sure Fit
Slipcovers
If you have questions about slipcovers,
you've come to the right place!
Top Questions
Q. What size slipcover should I buy?
How do I determine the size I need?
A. Sure Fit slipcovers fit all standard size chairs, loveseats and
sofas. They also fit wing furniture, camel back furniture, small size
chairs, sofa beds, "T" cushions, tuxedo style, and furniture with high &
low arms including wooden arm furniture.
Click for more information
about slipcover size.
Q. Are Sure Fit slipcovers machine
washable?
A. Yes, all the slipcovers may be washed in your washing machine.
Q. Are Sure Fit slipcovers guaranteed? What
if I'm not satisfied with the color, size, fit or anything else?
A. Sure Fit Slipcovers stands behind all products 100%. If at any time,
for any reason, a product falls short of the mark, Sure Fit will do
everything possible to make it right. Simply call the Customer Response
Department at 1-800-305-5857. Please note: 3-yard cuts may not be
returned. For more return info, visit Slipcover Returns .
Q. I'd like to see a sample of the
fabric before I make a purchase. Is it possible to get a swatch?
A. Yes! Please take advantage of the Swatch Service . Generously sized
swatches allow you to see colors, feel the textures and let you feel
confident you found the perfect match.
Ordering swatches is quick and easy! Visit the Swatch Service
page to browse
through all your options. You may select 5 swatches for a S&H fee of $3 (A
$5 charge will be applied to Canadian orders). When you place your order
in the future, the charge will be deducted---simply tell the customer care
representative you have purchased swatches in the past.
Q. Is Sure Fit an established company?
How long has Sure Fit been in business?
A. Sure Fit Slipcovers opened its doors in Bethlehem, PA in 1914. You can
see a detailed History of Sure Fit Slipcovers .
Categorized Questions and Answers
A. Product Related Questions
1. Why buy a slipcover?
2. Why shouldn't I just make my own slipcover?
3. What about custom covers or reupholstery?
4. How do these slipcovers work?
5. Do these slipcovers really stay in place?
6. Why are the prices different?
7. Why buy from Sure Fit?
8. What other products does Sure Fit make?
9. Do you make separate cushion covers?
10. How do I choose a recliner style cover?
B. Fabric and Fashion Questions
1. What is the difference between the various slipcover fabrics?
2. How durable are these slipcovers?
3. Are fabric blends comfortable?
4. Can I mix and match different fabrics?
5. How do I choose the right slipcover?
6. What colors and patterns are available?
7. Can I get a swatch?
8. Can I buy fabric separately?
9. How do I care for my slipcover?
10. Will any light colored patterns cover dark furniture?
11. Do you offer neutral colored patterns?
12. Can the slipcovers be dyed?
13. Do the slipcovers shrink when they are washed?
14. How do I remove wrinkles?
15. Which patterns are available with the straight skirt design?
C. Questions about Size and Fit
1. What sizes are available?
2. What types of furniture do slipcovers fit?
3. Will slipcovers fit furniture with loose back pillows?
4. Will slipcovers fit sofa beds?
5. What is the difference between the straight skirt design and
the elasticized skirt?
6. Will slipcovers fit Camel Back furniture?
7. Will slipcovers fit chairs that are smaller than the standard
measurements?
8. Will slipcovers fit furniture with no arms?
9. Will slipcovers fit a large/oversized chair?
10. Will slipcovers fit an oversized sofa?
11. Will slipcovers fit a chaise lounge?
12. Can I use slipcovers on leather furniture?
13. What is the depth of the one-piece slipcover?
14. How can I make my dining room chair covers fit better?
15. What are the measurements for the dining room chair covers?
16. Will the dining room chair covers fit any style dining room
chair?
17. Will the recliner cover fit a straight arm recliner, with a
right side handle, and separate footrest?
18. Will slipcovers fit furniture with wooden arms?
19. Can you tell me how to better tuck in my slipcover?
20. Can I use slipcovers on sectionals?
D. Shipping, Ordering and Related Questions
1. Do you ship to Canada?
2. Are your products sold in any retail stores in Canada?
3. Do you have a toll-free Customer Response phone number?
4. What hours are your Customer Response Representatives
available?
5. What is your return policy?
6. Can I return a defective slipcover for a replacement cover?
7. How do I return a defective slipcover for a full refund?
8. How do I return my slipcovers if they are just not right for
me?
9. How long before I receive a refund on a return?
10. What are the shipping and handling charges when I place an
order?
11. How long will it take to receive my order?
12. Is Express shipping available?
13. Do you ship overseas?
FREQUENTLY ASKED QUESTIONS
A. Basic Product Related Questions
1. Why buy a slipcover?
You should buy a slipcover if…
*You don't want to spend hundreds of dollars on a new piece of furniture
*You want a new now today, not six weeks from now
*You want to freshen up your living room
*You have kids with muddy shoes or pets that shed
*You want your living room to be inviting when company comes over
*You yearn for a professional decorator look but not at designer prices
*You want to make your mauve chair and your green sofa look good together
*You bought a brand new white sofa and you just had a baby
*You've moved and your couch doesn't go with your new decor
*You just got to college and the sofa in your lounge is lime green plastic
*Your home office looks more like a home than an office
*Your vacation rental comes with questionable furniture
*Decorate for the holidays.
*It's Spring! Or Fall! Or Summer! Or Winter!
2. Why shouldn't I just make
my own slipcover?
Making your own slipcovers can be costly and time-consuming. One customer told
us she reserved a three-day weekend to make her own slipcover. She finished
sixteen days later and it never fit properly! Sure Fit's slipcovers are made
with over 8 yards of fabric and sewn by experts. The cost of fabric and the time
it would take for you to sew your own cover make it a more expensive proposition
than buying ready-mades. Plus, our fabric ranges from 54" to 122" in width (as
compared to 45"-60" fabric in stores) so there are very few seams. Our slipcover
fabric is also tested for durability, fading and shrinkage, so you can be sure
of what you are getting. With all the new up to date patterns available to you
with Sure Fit's slipcovers, they give you many quick options in a timely manner.
3. What about
custom covers or reupholstery?
Sure Fit Slipcovers offer the most value for your money. Custom Slipcovers offer
great fit, but they take weeks to make and cost hundreds of dollars in fabric
and labor. Reupholstery costs even more and you must be without your furniture
for weeks. New furniture takes an average of 8-10 weeks to deliver and can set
you back hundreds, even thousands of dollars. Compare and save big.
|
LOOK AT THE SAVINGS!! |
|
Solution |
Cost |
| New
Furniture |
$1,000 -
$3,000 |
|
Reupholstery |
$900 -
$1,500 |
| Custom
Slipcovers |
$400 -
$1,000 |
|
Ready-Made Sure Fit Slipcovers |
$39 -
$189 |
4. How do
ready-made slipcovers work exactly?
Sure Fit slipcovers are "semi-fitted." They have a loosely constructed shape
(meaning you can actually see where the arms go) and are one simple piece (body
and skirt are attached). There are three "one size fits most" sizes: chair,
loveseat and sofa. You just pull the cover over your furniture and follow the
illustrated instructions for proper styling. Strategically placed elastic (where
the skirt is sewn on) helps the cover contour to your furniture. Our patented
design features an inner row of elastic that is completely hidden from view
under your seat cushion(s) and helps keep your cover in place. We believe we
have the best design on the market!
5. Do these covers really stay
in place?
Yes. They stay on your furniture until you decide to take them off. But they are
NOT reupholstery or custom-fitted covers. The fabric on the seat cushions needs
to be adjusted after several seatings. You will want to straighten your
slipcover out a little every day, just as you would straighten your bed covers
each morning. You do not have to take your slipcover off... just retuck and
smooth the fabric.
6. Why are the prices
different?
Prices vary according to size (Chair, Loveseat or Sofa) and fabric weight. In
general, the heavier the fabric, the more expensive the slipcover is.
7. Why buy from Sure Fit?
Sure Fit has been making furniture covers since 1914. We work hard to bring you
the most beautiful fabrics and up-to-date fashions. We believe our patented
design offers you the best slipcover on the market today. All of our slipcovers
are made with pride in the USA by expert sewers, some of whom have been with the
company for over 25 years! We are very proud of our quality standards and
workmanship. We also stand behind our product. If you are not satisfied with
your slipcover, you may return it within 30 days for a full merchandise refund.
We do not refund shipping and handling.
8. What other products does
Sure Fit make?
Sure Fit makes dining room chair covers, recliner covers, decorative pillows,
wing chair covers,wingback love & sofa covers, ottoman covers, 2 piece chair
covers and throws. We also sell fabric by the yard (in 3-yard cuts, not
returnable) so you can make your own decorative accessories.
9. Do you make separate
cushion covers?
We do not manufacture separate cushion covers. But, we do sell fabric in 3-yard
cuts to match our covers if you would be interested in having a seamstress in
your area make the covers for you. 3-yard cuts are not returnable.
10. How do I choose a
recliner style cover?
There are two recliner slipcover styles available. The Scoop Arm cover fits
smaller recliners with no handle on the side and with a separation between the
seating area and the footrest. The Straight Arm cover fits larger recliners with
a handle on the right side and a continuous chaise footrest.
B. Fabric Questions
1. What is the difference
between the various slipcover fabrics?
Sure Fit's design team uses the most popular fabrics and patterns from the
upholstery market. All of our fabrics are machine washable and pass through
rigorous quality control procedures. Today, with new fiber technology, slipcover
fabrics are more luxurious and durable than ever! Velvet and Chenille slipcovers
are heavyweight, soft to the touch, and lavishly textured. 100% Cotton covers
are very popular since cotton is a wonderful year-round fabric that is naturally
soft, breathable, and retains color beautifully. Whether you lean towards more
formal fabrics such as damask, or more casual fabrics such as denim or duck, you
can rest assured that Sure Fit slipcover fabrics look and feel expensive but
are, in fact, very reasonably priced. We pride ourselves on finding great value
and fashion for our customers.
2. How durable are these
slipcovers?
All of our fabrics must undergo rigorous quality tests in our
in-house laboratory before being introduced to the line. We lose many wonderful
patterns each year because they do not meet the following standards:
*Sandpaper Abrasion Test - tests for wearability
*Shrinkage - we don't allow much shrinkage to get the best fit wash after wash
*Crocking - Tests for colorfastness so color doesn't come off on your furniture
*Ball Burst Test (50 lbs. of pressure) - tests for puncture resistance
Our covers can be washed again and again with minimal shrinkage and fading.
There are several fabrics (Damask and Suede) which actually look better after
washing! Many customers ask what our most durable fabric is (the one that will
stand up to heavy dogs or a house full of teenagers.) Our 100% Cotton Sierra
Denim and Oxford Twill slipcovers are the most durable covers in the collection.
3. Are fabric blends
comfortable?
Yes. Advances in technology, especially in microfibers, have created
beautiful, soft, luxurious fabrics that look and feel great. Blends are used to
make fabric stronger to withstand lots of wear and multiple washings. Most
covers become softer after just one washing.
4. Can I mix and match
different fabrics?
Yes. In fact, one rarely sees the same fabric all around a living room.
Mixing patterns and textures is a wonderful way to get a professional decorator
look in your living room. Sure Fit's slipcover collection is designed to make
mixing and matching easy. We show you our favorite combinations in color
photographs throughout the site.
5. How do I choose the right
slipcover?
There are no hard and fast rules but we do offer some helpful hints. First,
if you are happy with your current décor and simply want to cover your
furniture, then consider choosing color first. Pick something that coordinates
with your existing rugs, drapes, and wall color. If you're having difficulty,
flip through some decorating magazines or books to see if you can find any rooms
that look similar to yours. Many people opt for solid color slipcovers because they
are so easy to decorate with. We recommend sticking with a solid color slipcover
if you have a patterned rug for example. If you are looking to change your whole
room, look through our website and
see what appeals to you. Many customers choose neutral colors for a clean,
contemporary look. We have a slipcover for almost every style and our prices are
so good, you might even consider getting more than one cover!
6. What colors and patterns
are available?
Solid color fabrics are easy to decorate with. Our collection features popular
choices such as ivory, blue, khaki, moss, and sage green, as well as the latest
fashion colors such as new red. You'll also find everything from yellow to
burgundy to indigo. Looking for patterns? Choose from sporty stripes, to classic
plaids, colorful florals, and more.
7. Can I get a swatch?
Of course. We do not charge for swatches, but we do ask that you pay a $3
(for US resident) and $5.00 (for Canadian resident) shipping and handling fee
for up to 5 swatches which is refundable if you make a purchase. Click for the Swatch Service .
8. Can I buy fabric
separately?
Yes. Fabric may be purchased in 3-yard cuts. There is a no-return policy on
yardage, since we cut this special fabric to fill your order.
9. How do I care for my
slipcover?
Most of Sure Fit slipcovers are completely machine washable. Wash them in cold
water, gentle cycle. Do not use bleach. Depending on fabric, line dry or tumble
dry on low setting. In other words, do not be afraid of whites, removing dirt
and stains from these slipcovers is simple and easy. In fact, some fabrics get
better with washing… the textures on a damask fabric, for example, puff up after
washing, making the pattern appear more distinguished and luxurious. Remember,
no ironing or dry cleaning needed! Just pull the cover out of the dryer once the
cycle is complete and immediately place it on the furniture to avoid wrinkles.
If your cover gets wrinkled in storage, simply toss it in the dryer on low heat
with a wet washcloth for ten minutes to remove the wrinkles. Washing
instructions come with every cover.
10. Will any light colored
patterns cover dark furniture?
Our Matelasse, Hobnail Sand will cover dark patterns and solids without a
problem. Any other light colored slipcover may need a white sheet put on your
furniture before the cover is placed on it.
11. Do you offer neutral colored patterns?
We offer the following patterns in neutral colors. Matelasse, Bronco Denim,
Cotton Duck Natural, and Hobnail Chenille Sand. Matelasse is the thickest and
the best for covering patterned and dark colored sofas.
12. Can the slipcovers be dyed?
We do not recommend dying the slipcovers. Also, please be aware that if you make
any alterations to the slipcovers, we cannot honor our guarantee.
13. Do the slipcovers shrink when they are washed?
Our slipcovers will have a small amount of shrinkage during the first few
washings. The shrinkage amount is less than 5%. As long as your furniture falls
within our standard measurements, this should not affect the fit of your
slipcover.
14. How do I remove wrinkles?
To avoid wrinkles after laundering, just pull the cover out of the dryer once
the cycle is complete and immediately place it on the furniture. If your cover
gets wrinkled in storage, simply toss it in the dryer on low heat for ten
minutes to remove the wrinkles. Try adding a damp washcloth if the slipcover is
still wrinkled after drying, then dry for another 5 minutes. If the cover is wrinkled while on your
furniture, try spraying a mist of water on the cover with a spray bottle and
pressing out the wrinkles with your hand. (Do not tumble dry fabrics that have
instructions to line dry.)
15. Which patterns are available with the straight skirt
design?
The straight skirt patterns are Bronco Denim, Hobnail Chenille, Magnolia, Cotton
Velvet, Sierra Denim, Cotton Duck stripe, Tapestry, Mosaic, Paisley Floral, Thai
Silk, Satin Stitch, Luxury Suede, Embroidered Leaf, Alpaca and Palisades.
C. Questions about size and fit
1. What sizes are available?
Sure Fit slipcovers are available in 3 sizes: Chair, Loveseat and Sofa. Our
unique one-piece design with elastic in all the right places allows the cover to
fit many types and sizes of furniture. Choosing a size is easy-simply determine
how many people can be comfortably seated on your furniture. If your furniture
seats 1 person, we recommend a Chair size. If your furniture seats 2-3 people,
we recommend a Loveseat size. If your furniture seats 3 or more people, we
recommend a Sofa size. If you are measuring your furniture, simply measure from
arm-to-arm and choose the correct size from our chart.

2. What types of furniture do your slipcovers fit?
Our slipcovers fit most upholstered furniture with arms. Some of our covers
fit furniture with T-shaped seat cushions and square cushions, high arms and low
arms, sofa beds and leather furniture - we even fit today's overstuffed styles
with loose pillows. As a rule, our slipcovers DO NOT fit chaises, most
sectionals, and loveseats or sofas with built-in recliners.
Styling Tips...
Wooden Arms - Wrap inexpensive polyester batting from a craft store on the arms
to pad them. Secure with string or velcro. They will be completely hidden under
your slipcover. Leather Furniture - We suggest that you cover the furniture with
foam batting which can be found in craft stores. This helps prevent the cover
from sliding on the slippery surface. Sofa Beds - Use your slipcover as you
would on a regular sofa. You do have to remove the cover before opening up the
bed.
Sectionals - If you have a two-piece sectional with arms at the ends, you can
use slipcovers by fitting each piece with the appropriate size slipcover and
tucking excess arm material in the crack where the two pieces come together.
3. Will slipcovers fit furniture with loose back pillows?
As long as your furniture measurements fall within our standard
requirements, simply slip your cover right over the furniture and the pillows.
You may have to adjust the pillows by overlapping them or removing a pillow or
two depending on the look you want to achieve. If you want to retain the look of
loose pillows, you can purchase fabric separately and make your own pillow
covers. Fabric is available in 3-yard cuts and is not returnable.
4. Will slipcovers fit sofa beds?
When closed, sofa beds are just like regular sofas. This means you can use
Sure Fit slipcovers on a double or queen sized sofa bed. Simply refer to the
size chart to determine what size cover you need. You must remove the cover to
open the sofa bed. If you have a slipcover with a straight skirt design, you
need only lift up the skirt in order to open the couch.
5. What is the difference between the straight skirt design
and the elasticized skirt?
The elasticized skirt is slightly gathered creating a classic ruffled
appearance that is appropriate for casual and formal prints and some solids. The
straight skirt design offers a more tailored look and is appropriate for our
contemporary-styled slipcovers. It is also characterized by ties at each corner
which are both decorative and functional, adding a bit of flair to the clean,
contemporary design.
6. Will slipcovers fit Camel Back furniture?
Our slipcovers will fit camel back furniture as long as it falls within our
standard measurements. The height measurement from the front of the sofa on the
floor over the seat, up and over the back, and down to the floor again should
measure 114" or less at the highest point.
7. Will slipcovers fit chairs that are smaller than the
standard measurements?
If your chair is smaller than our standard measurement of 32", you may still
be able to use our slipcovers. The cover will be large but the more you tuck,
the better it will stay in place. If the arms are too thin, you can use foam
batting to stuff the arm under the slipcover.
8. Will slipcovers fit furniture with no arms?
Our Throw covers would work nicely for furniture with no arms. Throw Covers
are unfitted without pre-sewn arms and are featured in our printed catalog and
on our web site. If you are interested in receiving more information on our one
piece slipcover, please call our toll free Customer Response number at
1-888-754-7166.
9. Will slipcovers fit a large/oversized chair?
Our suggestion for a large/oversized chair is to use the loveseat size
slipcover. The cover will be large but the more you tuck, the better it will
stay in place.
10. Will slipcovers fit an oversized sofa?
We do not manufacture covers for sofas over 96" long. We suggest that you
use our large throw cover.
11. Will slipcovers fit a chaise lounge?
We do not manufacture slipcovers for chaise lounges and have no plans to
make these in the near future. We do offer fabric in 3-yard cuts if you would be
interested in having a seamstress in your area make the covers for you. 3-yard
cuts are not returnable.
12. Can I use slipcovers on leather furniture?
You can cover your leather sofa seat with foam batting underneath the
slipcover to prevent the cover from sliding. This can be purchased at your local
Wal-Mart or any craft store.
13. What is the depth of the one-piece slipcover?
The depth of the slipcover is 114" from the bottom of the front ruffle to
the bottom of the back ruffle. Please be sure to measure your furniture at the
highest point to insure a proper fit.
14. How can I make my dining room chair covers fit better?
If you are covering a dining room chair with a thin or wood back, try
draping batting, a folded blanket, or whatever you have available over the back
before you put on the cover. This will give your chairs more of an upholstered
or Parson's chair look.
15. What are the measurements for the dining room chair
covers?
The measurements for our dining chair covers are as follows: from the top of
the chair to bottom measures 41.5" high, 17" square seat depth area, 22" from
seat to top, 18" front seat width, skirt length 17.5", ties on side are 3"x 33"
and tie on the back.
16. Will the dining room chair covers fit any style dining
room chair?
Our dining room chair slipcovers fit most types of chairs including Parsons,
Chippendale, Queen Anne, Colonial, and Ladderback. Measure your chairs to insure
fit. Our standard measurements are a maximum height of 41.5", seat width 18",
and seat depth 17". Our dining room chair covers do not fit chairs with arms.
17. Will the recliner cover fit a straight arm recliner,
with a right side handle, and separate footrest?
Unfortunately, your recliner does not fall into either style that we
currently make. However, you may be able to use the straight arm style, which
will accommodate the handle. This style may require more tucking in adjustments
around the seating area when the recliner is closed.
18. Will slipcovers fit furniture with wooden arms?
Our slipcovers can be used on furniture with wooden arms. Wrap inexpensive
polyester batting from a craft store on the arms to pad them before you put the
cover on.
19. Can you tell me how to better tuck in my slipcover?
Save your fingers and try using a wooden spatula or spoon to tuck in excess
fabric. Tuck the fabric deep into the crease where the arm meets the back of the
furniture and down into where the arm meets the seat cushion.
20. Can I use slipcovers on sectionals?
You can use our slipcovers on sectionals with outside arms. Simply purchase
the corresponding sized slipcover to the size of the sectional and follow the
regular installation instructions. Tuck in any excess fabric down into the
crevice where two pieces of furniture meet.
All sectionals are different and our covers may not fit every style.
If your sectional is eight pieces you must separate into four and four and use
two sofa size covers. (74" - 96" long for each set of four peices)
If your sectional is six pieces you must separate into three and three and use
two loveseat covers. (58" - 73" long for each set of three pieces). Does not
work well with sectionals that have recliners, chaises, or table inserts.
D. Customer Response
1. Do you ship to Canada?
We do accept Canada orders over our web site.
Please refer to the Canadian chart for the Shipping & Handling charges. Your
order will be shipped via "Express Mail". Please allow 5 to 10 days for
delivery.
Customer Duty charges will be collected when the order is delivered. To find
out the daily Canadian Exchange Rate please check with your credit card company.
2. Are your products sold in any retail stores in Canada?
Some of our patterns are available at Linen N' Things in Canada.
3. Do you have a toll-free Customer Response phone number?
Yes. Our toll free Customer Response number is 1-888-754-7166.
4. What hours are your Customer Response Representatives
available?
We are open Monday through Friday 7:30 am to 10 PM EST, Saturday 9 am to 5
pm EST and Sunday 1 pm to 6 pm EST.
5. What is your return policy?
We want you to be satisfied and
we stand behind all of our products 100%. If at any time, for any reason, one
of our products falls short of the mark, we'll do everything we can to make it
right. Please
note: 3-yard cuts may not be returned.
To Exchange/Return Merchandise
Return to:
Sure Fit, Inc.
ATTN: Returns Department
939 Marcon Blvd.
Allentown, Pa. 18109
- Use Return Labels and form enclosed with merchandise.
- We will credit your original payment method less shipping and handling
charges.
- You can expect your refund or exchange within four weeks from the time
you mail your return back to Sure Fit, Inc. For credit card orders, please
allow one to two statements for your credits to appear.
Returns of Parsons Chairs
- A return authorization number (RA#) is required for all returned parsons
chairs. Please call our toll-free Customer Response Line at 1-800-305-5857
and one of our Customer Response Representatives will assist you.
- Arrangements will be made with Federal Express to pick up the parsons
chairs you purchased. Pick-up will be within 48 business hours. The cost of
the return will have to be your responsibility and deducted from your
refund.
- All returned parsons chairs and accompanying hardware must be in their
original carton with packaging and must include the original packing slip.
- Full credit will be given for manufacturer defects.
- Credit will not be given for any chair that has been damaged, used or
abused by the customer.
- For all other returns, we will credit your original payment method less
all original shipping/handling, additional delivery surcharge, and return
shipping.
- You can expect your refund or exchange within four weeks from the time
your return is received. For credit card orders, please allow one to two
statements for credit to appear.
Use Return label and form enclosed with merchandise.
If you no longer have your merchandise form please enclose a note with your
name, phone and the reason for the return.
Credit will be issued via the orignal payment method less shipping and
handling charges.
You can expect your refund or exchange within four weeks from the time you
mail your return back to Slipcovers By Mail. For credit card orders, please
allow one to two statements for your credit to appear.
Do not include your credit card number on your return information.
We do not accept items that have been used.
All returns must be made within 30 days from the time you receive the
merchandise.
NOTE: 3-yard cuts are not returnable because they are special cut for your
order.
Any questions, please feel free to call our toll free Customer Response
number @ 1-888-754-7166.
6.
Can I return a defective slipcover for a replacement cover?
Your satisfaction is very important to us and we stand behind every product
we sell. Please accept our apology and our assurance that we will do our best to
prevent a recurrence. We will replace your defective slipcover at no charge or
we will exchange it for something of equal value. Please call our toll free
Customer Response number at 1-888-754-7166 to request a replacement information.
7. How do I return a defective slipcover for a full refund?
You may return your merchandise to Slipcovers By Mail Return Dept. 939
Marcon Blvd. Allentown, Pa. 18109. Please enclose the packing slip you received
with your merchandise or enclose a note with your name, address, phone and the
reason for the return. We will credit your original payment method plus shipping
and handling charges. You can expect your refund within four weeks from the time
you mail your return back to Slipcovers By Mail. For credit card orders, please
allow one to two statements for your credits to appear. Do not include your
credit card number on your note. We do not accept items that have been used. All
returns must be made within 30 days from the time you receive the merchandise.
Returns can be sent back via insured USPS.
8. How do I return my slipcovers if they are just not right
for me?
You may return your merchandise to Slipcovers By Mail Return Dept. 939
Marcon Blvd. Allentown, Pa. 18109. Please enclose the packaging slip you
received with your merchandise or enclose a note with your name, address, phone
and the reason for the return. We will credit your original payment method less
shipping and handling charges. You can expect your refund within four weeks from
the time you mail your return back to Slipcovers By Mail. For credit card
orders, please allow one to two statements for your credits to appear. Do not
include your credit card number on your note. We do not accept items that have
been used. All returns must be made within 30 days from the time you receive the
merchandise. Returns can be sent back via insured USPS.
9. How long before I receive a refund on a return?
You can expect your refund within four weeks from the time you mail your
return back to Slipcovers By Mail. For credit card orders, please allow one to
two statements for your credit to appear.
10. What are the shipping and handling charges when I place
an order?
Our shipping charges are as follows:
shipping cost for us
11. How long will it take to receive my order?
Normal shipping time is 7 to 10 day from the day we receive your order.
Allow two to three weeks for delivery. All orders ship regular USPS (United
States Postal Service).
Outside the continental US, we ship Priority Mail. We cannot provide an exact
delivery date for orders outside the continental US. Canadian orders ship
express mail.
12. Is Express shipping available?
For in stock merchandise, we offer a 3-day shipping option for $16.50 and a
2-day option for $22.00. This is in addition to the regular shipping and
handling charges.
13. Do you ship International?
Unfortunately we do not ship international at this time, unless you have a
US military address. If you know someone in the states that we can ship your
order to, we would be happy to accommodate you.
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